1.The CrowdVox service
CrowdVox is a research platform that runs AI-moderated conversations with people you want to understand, then turns those conversations into transcripts, analysis, and decision-ready insight for your team.
The platform is provided as software-as-a-service. We host it, maintain it, and improve it over time. Nothing in these Terms transfers ownership of the platform to you, and nothing obliges you to adopt features we add later.
The specific plan, seat count, usage limits, and subscription period that apply to you are set out in your order form or plan selection. Where an order form conflicts with these Terms, the order form governs for that conflict only.
2.Accounts and access
Access to the platform requires an account. You are responsible for the accuracy of the information you register, for keeping credentials confidential, and for all activity that happens under your accounts.
Accounts are issued to named individuals and must not be shared. Tell us promptly at support@crowdvox.ai if you believe an account has been compromised.
- You must be at least 18 years old to hold an account.
- Your organization's data is isolated from every other customer's; access is scoped to your organization only.
- Roles and permissions are yours to administer, including who can view research, who can export it, and who can invite others.
- You are responsible for removing access when someone leaves your organization or changes role.
3.Acceptable use
The platform exists to help you understand people honestly. Using it in ways that harm participants, other customers, or the service itself ends that access.
You agree not to do, or permit anyone to do, any of the following.
- Use the platform for unlawful, deceptive, harassing, or discriminatory purposes.
- Attempt to re-identify participants, or combine platform output with other data in order to single someone out.
- Upload malicious code, or probe, scan, or interfere with the security or integrity of the platform.
- Reverse engineer, decompile, or attempt to derive the source code, models, or prompts behind the platform, except where that restriction is prohibited by law.
- Resell, sublicense, or provide the platform to third parties as a service of your own, unless we have agreed to it in writing.
- Use the platform to build a competing product, or to benchmark it for publication without our written consent.
- Exceed the usage limits of your plan through automated means or artificial multiplication of accounts.
4.Research participants and consent
Participants are people, not data points, and the platform is built to treat them that way. Every participant is told they are speaking with an AI interviewing assistant, on whose behalf, and why, before the conversation begins.
The platform records each participant's consent and enforces it technically: quotes from a participant who declined publication are withheld from every report, dashboard, and generated answer, without exception.
You remain responsible for the lawfulness of the research you commission, including having a valid basis to contact and interview the people you recruit, and for complying with any ethics, institutional review, or sector rules that apply to you.
5.Customer Data and ownership
"Customer Data" means the transcripts, recordings, uploads, questions, and derived analysis created in your workspace. As between you and us, Customer Data belongs to you.
You grant us a limited licence to host, process, and transmit Customer Data solely to provide and support the platform for you, and to meet our legal obligations. That licence ends when the data is deleted.
We do not sell Customer Data or participant data. We do not share it with third parties for their own purposes. We do not use your research to train models that serve other customers.
You may export your Customer Data at any time during your subscription. On termination, we retain it for 15 days so you can retrieve it, after which it is deleted from active systems and, on the ordinary backup cycle, from backups.
6.Our intellectual property
The platform, including its software, models, interfaces, methodology, and brand, is owned by CrowdVox and its licensors. We grant you a non-exclusive, non-transferable right to use it during your subscription, for your own internal business purposes, subject to these Terms.
Feedback you choose to send us about the platform may be used freely to improve it, without obligation or compensation. Feedback never includes Customer Data.
7.AI-generated output and its limits
The platform uses artificial intelligence to conduct interviews and to summarize, code, and analyze what people say. AI systems can misinterpret, omit, or overstate. Output is a research instrument, not a determination of fact.
Published quotes are machine-verified against their source transcript, and small groups are suppressed or labeled as directional so a handful of voices is never mistaken for a population. Those safeguards reduce error; they do not eliminate it.
You are responsible for the decisions you make using platform output. Where a decision carries legal, financial, medical, employment, or safety consequences, apply human review before acting. The platform is not a substitute for professional advice.
8.Confidentiality
Each party may receive information from the other that is marked confidential or that a reasonable person would understand to be confidential. Each party will protect the other's confidential information with at least the care it applies to its own, and use it only to perform under these Terms.
These obligations do not apply to information that is public through no fault of the recipient, was already known to it, or is independently developed. Where disclosure is legally compelled, the recipient will give notice where it lawfully can.
9.Fees, billing, and taxes
Fees, currency, and billing frequency are set out in your order form or plan. Unless stated otherwise, fees are invoiced in advance and payable within 30 days of the invoice date.
Fees exclude taxes. You are responsible for any sales, use, VAT, GST, or withholding taxes, other than taxes on our income.
Undisputed amounts that remain unpaid past their due date may accrue interest at 10% per year, and we may suspend access after reasonable notice. Fees already paid are non-refundable except where these Terms say otherwise.
10.Term, renewal, and cancellation
Your subscription runs for the period stated in your order form and renews automatically for successive periods of the same length, unless either party gives written notice of non-renewal at least 30 days before the end of the current period.
Either party may terminate for material breach if the breach is not cured within 30 days of written notice. You may cancel a monthly plan effective at the end of the current billing month.
On termination your right to use the platform ends, outstanding fees for the current period remain payable, and the data-retrieval window in the Customer Data clause begins.
11.Availability, support, and changes
We aim to keep the platform available at all times, and we will give advance notice of planned maintenance where we reasonably can. Support channels and any committed service levels are described in your order form.
We improve the platform continuously. We will not make changes that materially reduce its core functionality during a paid subscription period without giving you notice and, where the reduction is material and you object, the option to terminate and receive a pro-rata refund of prepaid fees.
12.Third-party services
The platform relies on third-party infrastructure and model providers to operate, and may integrate with tools you choose to connect. Those services are governed by their own terms, and we are not responsible for how they perform or for what you send to a service you have connected yourself.
13.Warranties and disclaimers
We warrant that we will provide the platform with reasonable skill and care, and in line with the security practices described on our Security page.
Except as expressly stated in these Terms, the platform is provided "as is". To the fullest extent permitted by law we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, and we do not warrant that the platform will be uninterrupted, error-free, or that its output will be accurate or complete.
Nothing in these Terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.
14.Limitation of liability
Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, or lost or corrupted data, even if advised of the possibility.
Each party's total aggregate liability arising out of or relating to these Terms is limited to the fees paid or payable by you to us in the 12 months before the event giving rise to the claim.
These limits do not apply to your obligation to pay fees, to either party's breach of the Confidentiality clause, or to a party's indemnity obligations below.
15.Indemnification
We will defend you against third-party claims that the platform, used in line with these Terms, infringes that third party's intellectual property rights, and will pay damages finally awarded or agreed in settlement.
You will defend us against third-party claims arising from Customer Data or from your use of the platform in breach of these Terms or applicable law, and will pay damages finally awarded or agreed in settlement.
In each case the indemnified party must give prompt notice, allow the other party to control the defense, and provide reasonable cooperation.
16.Suspension
We may suspend access, in whole or in part, where continued use presents a security risk, is unlawful, materially breaches the Acceptable use clause, or where fees are significantly overdue. We will limit any suspension to what is necessary and restore access as soon as the cause is resolved.
17.Changes to these Terms
We may update these Terms as the platform and the law evolve. For material changes we will give at least 30 days' notice by email or in-product before they take effect for you.
If a material change is unacceptable to you, you may terminate before it takes effect and receive a pro-rata refund of prepaid fees for the unused period. Continuing to use the platform after the effective date means you accept the updated Terms.
18.SMS Program Terms
This section governs the CrowdVox Research Alerts text messaging program (the "Program"), operated by Crowdvox, Inc. It applies to anyone who opts in to receive text messages from CrowdVox, whether or not their organization is a Customer under the rest of these Terms, and it stands on its own: nothing elsewhere in these Terms limits what it says.
Program description. CrowdVox Research Alerts is a recurring text messaging program that notifies research panel members about studies. When you opt in you can expect invitations to take part in CrowdVox research studies, reminders about a study you have started or agreed to join, scheduling confirmations, and notifications about participant compensation. We do not send marketing or promotional messages through the Program.
How to cancel. You can cancel the Program at any time. Reply STOP to any message you receive from us. We will send one message confirming that you have been unsubscribed, after which you will receive no further messages from that number. If you want to join again, opt in the same way you did the first time.
Help and support. Reply HELP to any message for assistance, or email support@crowdvox.ai.
Message frequency, fees and rates. You will receive recurring messages. Message frequency varies and depends on the studies you are invited to, averaging about 2-4 messages per month. Message and data rates may apply for messages sent to you by us and to us by you. CrowdVox does not charge a fee to take part in the Program. Questions about your text or data plan are best directed to your wireless carrier.
Carrier liability. Carriers are not liable for delayed or undelivered messages.
Consent and eligibility. You must be 18 or older and either the account holder for, or authorized to use, the mobile number you provide. Consent to receive text messages is not a condition of taking part in any CrowdVox research study or of receiving any participant compensation. You can take part in CrowdVox studies without joining the Program.
Privacy. Mobile opt-in data, including your phone number and the record of your consent, is never shared or sold to third parties or affiliates for marketing or promotional purposes. Our full privacy policy, including its Text messaging (SMS) section, is at https://crowdvox.ai/privacy-policy.
- Reply STOP to any CrowdVox message to unsubscribe at any time.
- Reply HELP for help, or email support@crowdvox.ai.
- Recurring messages. Frequency varies, about 2-4 messages per month.
- Message and data rates may apply.
- Consent is not a condition of taking part in a study or of receiving payment.
19.General
These Terms, together with your order form and any policies referenced in them, are the entire agreement between us on this subject and replace any prior understanding.
If a provision is held unenforceable, the rest remains in force. A failure to enforce a right is not a waiver of it. You may not assign these Terms without our consent, except to a successor of your business; we may assign to an affiliate or successor.
Neither party is liable for delay or failure caused by events beyond its reasonable control. Notices must be in writing and are effective when delivered to the contact details on record.
